As of March 23, Penn State masking guidelines have been updated. Please check the University Health Guidelines for testing and masking options and other details.

Training and Help

Technology Training can be provided by IT Learning and Development (ITLD) Whether you are Penn State faculty, staff, or students, we have the technology training solutions to best suit your needs. For software-specific training, consult the appropriate section of the Software page.

IT Service Desk

The IT service desk provides general technology troubleshooting and help with such services as Penn State Access Accounts, Canvas, and more to Penn State students from all campuses. You can reach the IT Service Desk for 24/7 technology support through live chat or by emailing or calling 814-865-HELP (4357). Virtual face-to-face assistance is also available via Zoom Monday through Friday from 10:00 a.m. to 8:00 p.m., and on Saturday and Sunday from 12:00 p.m. to 5:00 p.m.

Tech Tutors and Tech TAs

Tech Tutors offer technology-tool assistance to help all Penn State students, faculty, and staff accomplish their teaching and learning goals. Tutors are available for online consultations via Zoom.

To connect with a Tech Tutor, visit the Tech Tutors website.

Tech TAs provide remote assistance for both Zoom and Canvas during in-person, online, and hybrid classes or provide Zoom support during one-time events. Tech TAs can moderate Zoom chat and enable security settings and can also help build pre-created Canvas content and communicate with students.

To request a Tech TA, please complete the Tech TA Request Form.